Article 1.

Subject of this contract is the regulation of legal relations during the accommodation reservation process amongst the provider of private accommodation in the facility “VILLA ISTRIA VABRIGA”, tel. +385919304368, e-mail info@villa-istria.hr (below: VILLA ISTRIA VABRIGA) and accommodation user (below: GUEST). Paying in advance for the reservation in the required period, GUEST unconditionally accepts these General terms and conditions. VILLA ISTRIA VABRIGA retains the right to change these General terms and conditions. General terms and conditions will be published on web page www.villa-istria.hr, which take effect on the date of publication.

Article 2.

Contract amongst GUEST and VILLA ISTRIA VABRIGA takes effect with biding the reservation (orally, in writing or via e-mail). From that moment forward, rights and obligations of both Contractual parties (VILLA ISTRIA VABRIGA and GUEST) are directed with these General terms and conditions. Confirmation of the booking will be sent to GUEST via e-mail.

Article 3.

All prices are denominated in EUR per facility and per night. After biding the reservation, it is necessary to pay in advance 20% of the contracted final price for the accommodation. When the owner of the private accommodation “VILLA ISTRIA VABRIGA” sends the confirmation of the booking, the contract is concluded with the acceptance of these General terms and conditions, which form an integral part of Rental Contract for the facility “VILLA ISTRIA VABRIGA”. When the reservation process is finished, VILLA ISTRIA VABRIGA will send a written confirmation of the booking via e-mail with all the needed information concerning the rent and payment. It is considered that the Rental Contract is concluded in the moment when VILLA ISTRIA VABRIGA receives the advancement payment. In case the payment is not made within 5 (five) days of the reservation, the Rental Contract is considered terminated and VILLA ISTRIA VABRIGA is authorized to conclude the contract with some other GUEST without prior notice. If it is not stated otherwise, in the description of the facility VILLA ISTRIA VABRIGA, water, electricity and Internet costs, as well as bed sheets, towels, kitchen towels, final cleaning of the interior, poll and exterior maintenance are included in the price.

Upon receipt confirmation of the booking, GUEST must make an advance payment of 20% of the contracted final price for the accommodation within 5 (five) days, which definitively confirms the reservation. The remaining amount must be paid 60 days prior arrival. For reservations made within 60 days prior arrival, full payment must be made within the next 48 hours. GUEST has to send a payment confirmation in a written format, via e-mail, when the reservation is made within 60 days prior arrival. Reservation could be cancelled if GUEST does not adhere to payment deadlines.

Article 4.

In case of cancellation of the reservation, the following provisions are applicable:

When cancellation of the reservation is announced at least 60 days before arrival, the advance payment will be returned in full amount. When cancellation of the reservation is announced between 59 and 30 days before arrival, GUEST will be charged with 50% of the full reservation amount. When the reservation cancellation is announced 29 days before arrival or no show, GUEST will be charged 100% of the full reservation amount. These conditions have been applied since June 1st, 2022.

Article 5.

At any time, the number of persons accommodated in the facility VILLA ISTRIA VABRIGA cannot be greater than the number mentioned in the confirmation. That number includes even children, no matter of their age. Children up to one year of age are included if their arrival is announced. According to the GUEST`S previous request, number of persons can be increased up to the maximum capacity of the facility. That change of the number of guests must be filed in written via e-mail. If in the facility and at the property of the facility stays more guests than allowed without previous knowledge of owner, VILLA ISTRIA VABRIGA has the right to terminate the Rent Contract which takes effect immediately, without previous notice. In that case the GUESTS are obliged to leave the facility within 2 (two) hours and have no right to demand a refund of the paid accommodation from the owner of VILLA ISTRIA VABRIGA.

Article 6.

VILLA ISTRIA VABRIGA has its own house rules which are placed on a visible place and are available to the GUESTS. GUESTS are obliged to follow the house rules. Non-compliance with the rules specified in the house rules is considered a serious violation of the provisions of the Contract, in which case the owner of VILLA ISTRIA VABRIGA has the right to terminate the Rental Contract, which takes effect immediately, without previous notice, and the GUEST is obliged to leave the property permanently with all the persons staying there within 2 (two) hours, and has no right to request a refund of the paid accommodation price from the owner of VILLA ISTRIA VABRIGA.

Article 7.

Despite the thorough cleaning and maintenance of the facility, occasional appearance of insects or other living creatures that came from their natural habitat from nature where the facility is located may happen. VILLA ISTRIA VABRIGA cannot be held responsible for those possible cases. VILLA ISTRIA VABRIGA takes no responsibility in case of allergic reactions in the facility.

Article 8.

The GUESTS are obliged to follow the instructions of any kind related to the use of the swimming pool, which are given by the owner of VILLA ISTRIA VABRIGA for their own safety. The GUEST is responsible for the use of swimming pool in any meaning. Children should not be present in the swimming pool without adult supervision. The GUEST uses the swimming pool at its own responsibility. If the accommodation is booked outside of the summer season, the swimming pool might be out of use.

Article 9.

Upon arrival, the GUESTS must hand over their passport and identity card or other personal document in order to register the GUESTS with the tourist community thorough the eVisitor system, which will be returned immediately if the amount of accommodation is settled in full. If the payment has not been made, owner of VILLA ISTRIA VABRIGA holds one personal document until the amount of accommodation is settled. Arrival time must be between 16:00 and 20:00, while departure time must be by 10:00 a.m. In case the arrival is not possible before 20:00, the GUEST is obliged to inform the owner of VILLA ISTRIA VABRIGA, with whom he will agree when the takeover will take place. In case when the GUESTS want to extend their staying, they are obliged to immediately inform the owner of VILLA ISTRIA VABRIGA, who will gladly extend the stay, if the desired date is available. In case of premature departure, the GUEST is obliged to pay the amount shown on the binding reservation.

Article 10.

During his stay, the GUEST is obliged to use the facility and its equipment with appropriate consideration and care. The GUEST must adjust his behavior so as not to disturb other guests, neighbors and the host. In the event that the GUEST has not adjusted his behavior with the house rules even after a warning, he loses the right of a reserved accommodation and must leave immediately, without compensation. All damages and defects caused or discovered by the GUESTS, must be reported immediately to the owner of VILLA ISTRIA VABRIGA. In this way, damages and defects will be removed immediately without reducing the quality of the stay. The GUEST is responsible for any damage or defects caused by them if it can’t be proven otherwise. The same applies if the accommodation unit is not available due to damage, dirt or missing equipment, so it can’t be rented to the next GUEST. The owner of VILLA ISTRIA VABRIGA will charge the GUEST, on the spot, a subsequent fee for any damages or defect.

It is the GUEST's obligation to conscientiously use the unit and the inventory in the facility. On the day of departure, the accommodation unit must be in the same condition as it was when the GUEST arrived. In case the conditions have changed, the GUEST is obliged to immediately inform the owner of VILLA ISTRIA VABRIGA. If visible irregularities are not reported immediately upon arrival, the unit will be deemed to be delivered in good condition. If during the stay the guest experiences any irregularities, it is their obligation to act in the same way. If the GUEST leaves voluntarily the facility and finds another accommodation without giving VILLA ISTRIA VABRIGA enough time to solve the problem which causes the GUEST's dissatisfaction, the GUEST loses the right to compensation regardless of whether they are justified reasons for leaving or not. Claims for compensation must be submitted to VILLA ISTRIA VABRIGA in writing within two weeks after using the accommodation unit with included proof (photos, confirmation from the person in charge of the keys, witness statements, etc.). Complaints will not be considered if they are submitted after the expiry of the two-week period. If the GUEST does not meet these conditions, he loses the right to compensation. VILLA ISTRIA VABRIGA is obliged to submit a written decision on the complaint within 15 (fifteen) days from the day of receipt of the complaint in the same form (e-mail, regular mail or personal delivery by registered mail with return receipt). Complaints or objections to the quality of our services can be submitted in writing via email or by mail to the address: info@villa-istria.hr or Ulica Velog Jože 15A, 52465 Tar-Vabriga, Croatia.

Article 11.

The liability of the owner of VILLA ISTRIA VABRIGA is limited to the price of the selected accommodation unit and does not include personal damages such as material and financial losses.
VILLA ISTRIA VABRIGA is not responsible for losses or damages attributable to the following causes:
- actions or omissions by the GUEST or his companions;
- unforeseeable or unavoidable failures of third parties who are not involved in providing the services listed in the reservation;
- force majeure or events that could not be foreseen or avoided by the owner or the person in charge of the keys;
- use of swimming pool, children's playgrounds. The use of these services is solely at the GUEST's own risk;
- damages and losses due to burglary.
The stated causes are equally valid in non-contractual obligations.
VILLA ISTRIA VABRIGA is not responsible for the actions of support staff.

Article 12.

The parties are bound to resolve all disputes consensually, and if this is not possible, a legal dispute takes over jurisdiction Općinski sud u Pazinu, Stalna služba u Poreču-Parenzo. In those cases is applicable the law of the Republic of Croatia.